FAQ STUDIO V
Shipping
We specialize in shipping within Canada and offer free shipping to all Ontario residents.
Once your order is placed, you will receive an order confirmation email. Any possible additional charges will be applied to your order confirmation noting all applicable combined sales tax rates based upon the location to which the order is being shipped.
Studio V will ship your order via common carrier, ground carton carrier or white glove delivery. We will determine the best method of shipping based on order value, weight and volume. We work with the best shipping companies to get your order to you safely.
Once your order ships you will receive a shipping fulfillment notice via email containing a carrier tracking number as well as an updated order page that you can reference on any browser.
Orders are shipped Monday-Friday; weekend and holiday deliveries are excluded.
Order Status
Lead times vary depending on items purchased. Items in stock ship within 5 business days, however some items may not ship for 3-4 weeks, or longer. On average, most orders ship within one- two weeks. When we have processed your order, you will receive notification via email. We will also notify you if an item is backordered.
Heavy items may take up to 4 to 6 weeks for delivery. Please feel free to contact us if you have any questions regarding when you will receive your order.
Our products are sourced from all over the world and this may result in different shipping times for different items. Please rest assured that we work closely with our vendors and shipping companies to get your order to you as quickly and safely as possible.
Payments
All prices are in CND dollars.
All orders are shipped under prepaid conditions.
We accept Visa, MasterCard, American Express.
All payment information is encrypted during transmission and storage, so that data is private and secure.
Returns/Claims
Damages, shortages and defects must be reported in writing within 48 hours of receipt of goods. Please keep all original packaging for 5 days after damage is reported.
No returns or exchanges will be excepted on ***SPECIAL ORDER ITEMS.
We will except exchanges or store credit on stocking items *please review your order carefully.
All items market *special order are non REFUNDABLE.
To be eligible for a exchanges and credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-eligible Items for Return
Sale Items
Pillows/Throws/ Sheepskin/Bedding
Wall Art
Lighting
Rugs
Custom / Personalized Orders
Please review your order carefully. If you need to change your order, please contact us within 48 hours from your time of order and we would be pleased to assist you.
Thank you for shopping with us!